Canada – FAQs

Please visit lot.com/us/en/baggage for general baggage information, applicability and pricing.
Visit https://www.lot.com/us/en/excess-baggage for details excess baggage. Visit other carrier sites for their policies.


Name Correction (Name element correction) is a correction of the name (without change of passenger). It applies to all classes and fares for tickets issued, is valid ONLY prior to travel commencement, on LOT OPERATED flights (no changes permitted for LO Marketing or other airline flights-code share flights) and is limited to the cases below:

A) Improper placement of the surname in the name field element
B) Name correction (max 3 characters)
C) Marital status change

Changes are free of charge, but a standard $30.00 CAD TRANSACTION FEE APPLIES for Canadian agents. Agents must contact Sales support to do the name correction and re-issue the new ticket(s).

Any surname changes require head office action, therefore please allow 48 hrs.
Agent fares are available for sale until Nov 30.19 click here for full details.
The ticket should always match the reservation.
For LOT ONLY operated flights, any minor time change requires the ticket to be revalidated.
For itineraries that include other carriers, the ticket must be re-issued.
During Business Hours M-F, 9AM -8PM EST, call Sales Support 1-855-735-5568, email salessupport@lot-us-ca.com or for outside Business hours and weekends call the Call Centre (General Reservations) 1-416-236-4242
Please contact your local Sales Manager for details.
Visit LOT.com for the online form as follows:

- Travel before departure visit: https://www.lot.com/ca/en/passenger-complaint-before
- Travel after departure visit: https://www.lot.com/ca/en/passenger-complaint-after

Or for travel completed write to:
Passenger's Claim Section
lot Polish Airlines
17 Stycznia 43 St.
02-146 Warsaw


Note if you ( the travel agent) are acting on behalf of the passenger, you must submit a signed letter from the passenger giving you authorization to act on their behalf and specifying if you can collect any compensation due on their behalf.

This must be submitted with the original claim. See sample letter below:

Passenger Claims Authorization Form
I, … (name and surname, date of birth, permanent address)
do hereby authorize
the Agency … (name, head office, company ID)
to enforce on my behalf claims against the air carrier arising from a disruption of flight … (flight number and date, route).

The Authorization Form entitles the Agency to file and pursue a complaint to the air carrier in the name of the passenger and to receive any monetary compensation to which the passenger would be entitled according to the applicable law.

Date                                                     Signature of the passenger
 
EMD’s are Nonrefundable unless there is a flight irregularity. In case of Flight irregularity process EMD’s issued by agent can be refunded through BSP. EMD’s issued by LOT must be processed through sales support, salessupport@lot-us-ca.com or 1-855-735-5568
Yes, they are transferable for the same passenger, same itinerary, same EMD service, new date subject to availability. For assistance contact sales support at salessupport@lot-us-ca.com or 1-855-735-5568
Passengers travelling in Business class or Premium Economy class receive complimentary seat selection. Economy class passengers can book their seats up to 36 hrs. before departure for a fee, visit https://www.lot.com/ca/en/my-favourite-seat for pricing. There is no charge for seats selected within 36hrs of flight departure. To book in advance there will be a charge, Travel Agents can contact Sales Support.
Yes, LOT provides this service for Sabre, Amadeus, Apollo, and World span
Please visit https://www.lot.com/us/en/special-meal for details. Travel Agents can contact to Sales support to request a special meal
For LOT operated flights, information about travelling with a pet in cabin or as cargo, visit https://www.lot.com/ca/en/traveling- with-pets. For travel on other carriers, please contact the operating carrier for their policy.
For travel strictly on LOT operated flights please visit https://www.lot.com/ca/en/child-travelling-unaccompanied for details.
For travel on other carriers, please contact those carriers directly for their policy.
Taxes are always refundable, except the YQ taxes (please check fare rules for details).
Please visit lot.com/us/en/checked-baggage and lot.com/us/en/excess-baggage for details on applicability and pricing.
Visit other carrier sites for their policies.
Premium Economy Class passengers can use LOT’s Business class lounges for a fee. Please visit lot.com/us/en/lot-business-lounge for details.
LOT Polish Airlines is a member of the Star Alliance. For details on benefits visit www.StarAlliance.com
LOT’s group terms and conditions can be found here.
Sales support can be reached via email salessupport@lot-us-ca.com or by calling 1-855-735-5568
Groups can be reached via email groupsales@lot-us-ca.com or by calling 1-855-266-5568
Reservations can be reached at 1-416-236-4242